One of the best ways to turn your website visitors into leads and customers is to provide them with a reliable support that can answer their questions and address their concerns.
8 Best Live Chat Plugins for WordPress
Below, you will find the best live chat plugins for WordPress. They range from free to paid so you will be able to easily find one that meets your needs.
Tidio Live Chat
Tidio Live Chat is a popular live chat plugin that boasts a 5-star rating and more than 50000 active installs. The plugin makes it easy to initiate conversations with visitors on your site and answer their questions.
It also has the ability to preconfigure chat bots which can help point visitors to the most appropriate resource on your site.
You can easily customize the plugin and use a color scheme that matches your brand so you can provide your visitors with a fully branded experience.
The plugin can be downloaded from the official repository and it also offers a paid version which adds extra features such as extra support agents, live typing, abandoned cart recovery and more. Pricing for the premium version starts at $15/mo.
Tawk.To Live Chat
Tawk.To Live Chat has a 4,5-star rating and over 100000 active installs. This free plugin allows you to build better relationships with potential customers and clients.
The plugin is completely free and allows you to use it on multiple websites as well as have multiple support agents.
Tawk.To Live Chat plugin also offers a free mobile app so you can stay connected even while you’re on the go and answer customer questions. On top of that, the chat widget is completely customizable and allows you to customize colors, content, border radius, position, and more.
Tawk.To Live Chat supports 27 different languages so you can easily use it on a multilingual website.
HubSpot All-In-One Marketing – Forms, Popups, Live Chat
The HubSpot All-In-One Marketing – Forms, Popups, Live Chat plugin comes from a big name in marketing and lead generation. It has a 4,5-star rating and is installed on more than 80000 sites.
It’s a free plugin that comes with many features designed to help you capture more leads for your business.
You will find lead capture tools like forms, popups, live chat, and an integrated free contact database (CRM). The live chat option allows you to setup a support or a sales live chat and create chatbots to respond to your website visitors when you aren’t online to respond to live chat messages.
It’s worth mentioning that HubSpot does have paid plans which offer advanced features such as ad management. Plans start at $50/mo.
Pure Chat – 100% Free Live Chat Plugin & More!
The Pure Chat plugin is a simple and easy to use plugin that offers the ability to add a live chat to your site. It has a solid 4-star rating and 10000+ active installs. The plugin offers unlimited chats and three users for free.
The free plan also makes it easy to customize the chat widget. Other features include transcript history, triggers, and email forms which are displayed when you’re not available.
If you want more functionality such as the ability to add unlimited users, real-time analytics, visitor tracking, and more, you will need to invest in the paid version of the Pure Chat plugin. The pro version starts at $39/month.
WP Live Chat Support
The WP Live Chat Support has 4,5-star rating and over 50000 active installs. It’s another completely free plugin that offers an impressive number of features. For starters, you can have unlimited simultaneous live chats and add an unlimited number of chat agents.
You can also add polls to your chat box and create custom messages for when you’re offline. Other notable features include live typing, agent to agent chats, quick responses, and more.
The plugin is easy to customize in terms of colors and text used on the chat widget and it also offers 6 premade themes that you can use.
On top of that, the plugin integrates with Google Analytics for better stats tracking and is compatible with most popular translation plugins so you can easily translate it to your language or use it on a multilingual site.
LiveChat – WP live chat plugin for WordPress
The LiveChat plugin has a 5-star rating and over 20000 active installs. This plugin makes it easy to not only chat with your website visitors but also to send personalized responses based on different factors such as the number of times they visited your site or time spent on site.
The plugin has all the usual features found in a live chat plugin. You can hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts, and more.
Additionally, LiveChat also offers a built-in ticketing system so if no chat operators are available, the chat box widget will be replaced with a ticket form that your visitors can easily fill out.
Another standout feature is that this plugin works with the most popular page builder plugins such as Elementor, Beaver Builder, Divi, and it also integrates with third-party tools such as ZenDesk, Sales Force, Mailchimp, and more.
You can download the plugin for free but you will need an ongoing subscription to use it. Paid plans start at $16/month.
Live Chat by Formilla – Real-time Chat Plugin
Live Chat by Formilla is another live chat plugin that has a 5-star rating and over 7000 active installs. The plugin is easy to use and you can easily integrate it with your WordPress or WooCommerce website.
On top of offering standard live chat features, this plugin also has mobile apps so you can provide support even when you’re not actively managing your site.
The core plugin is free to use and you can sign up for their pro version if you need more advanced features such as using the plugin on more than one site or having multiple support agents. Pricing for the pro version starts at $11.99/month.
Crisp Live Chat
Last but not least, the Crisp Live Chat is a simple and easy to use live chat plugin with a 4,5-star rating and more than 10000 active installs. The app doesn’t limit how many user agents or chats you can have and it allows you to chat with your website visitors using the plugin’s interface or a mobile app.
The plugin offers a premium version which starts at $25/month and adds advanced functionality such as chat triggers, canned responses, Slack and Facebook integration, and more.
Adding a live chat plugin to your site can help you answer customer questions quickly and facilitate the sale process. A live chat plugin is a great choice whether you’re a service provider or an online store owner as it adds another layer of customer support that can make you stand out from your competition.
Use the plugins on this list to find the best live chat plugin for your site and start closing more sales.
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