Best WordPress Ticketing Systems: Free and Paid (2025)

Want to manage your support requests easily?

By the end of this guide, you will learn about the best ticketing systems to use to manage customer inquiries and issues on your WordPress website.

Here’s what we will talk about:

What a ticketing system does
The best ticketing systems you can find
Insights on the key features and pricing

Ready? Let’s get started.

What does a ticketing system do?

A ticketing system automates managing support requests by creating, categorizing, and prioritizing tickets.

Basically, it centralizes inquiries so that no request is overlooked and that resolutions are facilitated more efficiently.

The system enhances communication by maintaining continuous interactions, allowing both parties to track progress.

Additionally, ticketing systems provide valuable data and insights through analytics and reporting, which you can use to improve your business.

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Best WordPress Ticketing Systems

Here are the best ticketing systems you can find:

1. Fluent Support

Fluent Support is a robust, self-hosted customer support ticketing system for WordPress, crafted to efficiently handle unlimited tickets, agents, and channels.

It offers fast, responsive support with advanced filtering, automation, and seamless integration with various tools.

💻 Key features

Multi-channel support: Manage customer queries from various channels like contact forms, support ticketing forms, email, or remote websites.
Unlimited tickets and agents: Handle unlimited tickets, support agents, users, products, tags, and channels without any limitations.
Customer portal: Customers can open and view tickets from your website, with public users responding via a secure link.
Ticket segmentation and reporting: Segment tickets by product, set priorities, add internal notes, and get detailed reports on support agents and customers.
Productivity tools: Features like bulk responses, ticket auto-closing, and quick customer info editing to enhance productivity.

💰 Pricing

Fluent Support offers three plans:

Single site license at $90/year for one domain
Agency license at $174/year for five domains
Sites license at $279/year for 50 domains

All plans include business email piping, unlimited email parsing, one year of updates, priority support, and access to all features.

Get Fluent Support

2. SupportCandy

SupportCandy is a comprehensive WordPress plugin that adds a complete help desk and customer support ticket system to your site.

It offers features like multi-channel support, automation, and detailed reporting, comparable to top-tier SaaS solutions.

💻 Key features

Unlimited tickets and agents: Handle an unlimited number of tickets, agents, and agent roles.
Customer management: Unlimited customers, tags, categories, and custom statuses.
Agent dashboard: A dedicated dashboard for agents to manage tickets efficiently.
Activity logs: Detailed logs for administrators to track activities.
Advanced filters: Custom filter and search functionality with saved filters for customers and agents.

💰 Pricing

Personal at $79/year for a single site
Professional at $149/year for five sites
Agency at $299/year for 20 sites

These plans include essential features, with premium add-ons available for advanced functionalities.

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3. Awesome Support

Awesome Support is a versatile and advanced WordPress plugin for managing customer support, offering features like ticketing, email notifications, and custom fields.

It supports unlimited tickets and agents, with numerous add-ons for extended functionality.

💻 Key Features

Ticketing: Users can submit tickets from the front-end, and agents respond from the WordPress back-end.
Import: Import tickets from Zendesk, Helpscout, and Ticksy using a free importer add-on.
E-mail notifications: Customizable email notifications for relevant parties on certain actions.
Restricted access: All correspondence is private between the client and agents unless the PUBLIC TICKETS add-on is used.
File upload: Control file uploads, including the number and size of files.

💰 Pricing

Personal at $79/year for a single site
Professional at $149/year for five sites
Agency at $299/year for 20 sites

These plans include essential features, with premium add-ons available for advanced functionalities.

Get Awesome support

4. WP Buddy

WPBuddy is a WordPress support service offering ongoing monthly support plans, allowing users to open support tickets for assistance.

It provides expert help for individuals and businesses, ensuring efficient resolution of WordPress-related issues.

💻 Key Features

Easy installation and setup: Download and install the plugin from the WordPress Plugin Directory, upload it to your site, and activate it through the WordPress plugins menu.
Maintenance plan requirement: Requires a maintenance subscription plan with WP Problem Solvers to access support services.
API key configuration: Configure the plugin with an API key provided by WP Problem Solvers to start submitting support requests.
Admin dashboard integration: Allows admin users to create support tickets directly from the WordPress admin dashboard.
Seamless integration: Integrates with the WP Problem Solvers ticket system for streamlined support request handling.

💰 Pricing

To use the WPBuddy plugin, you need to have a maintenance subscription plan with WP Problem Solvers, which starts at $147/month for the standard plan, and $197/month for the advanced plan.

Each plan includes daily backups, updates, security monitoring, and additional features like staging sites and speed optimization.

Get WP BUDDY

5. Zendesk

Zendesk integrates your helpdesk into your site, allowing users to submit tickets, check progress, and comment without logging into Zendesk.

It features single sign-on, blog comment conversion to tickets, and a support web widget for seamless customer service.

💻 Key Features

Single sign-on (SSO): Integrates with Zendesk’s Remote Authentication, allowing users to log in to Zendesk through your WordPress site without needing separate credentials.
Convert blog comments to tickets: Easily turn blog comments into Zendesk Support tickets directly from the comments administration screen.
Zendesk support web widget: Add a web widget to any webpage, enabling users to search the knowledge base, chat with an agent, or submit a ticket.
Zendesk support feedback tab: Option to add a feedback tab on your site for users to submit tickets or feedback.
Secure authentication: Ensures secure login and ticket submission processes for users.

💰 Pricing

Suite team at $55/agent/month
Suite growth at $89/agent/month
Suite professional at $115/agent/month

All plans include a ticketing system, multi-channel support, AI agents, and customizable dashboards.

GET ZENDESK

6. Support Genix

Support Genix is a comprehensive WordPress support ticket plugin that allows users to create and manage unlimited tickets directly from their site.

It features email piping, webhook integration, and a responsive design for efficient customer support.

💻 Key Features

Unlimited tickets: Create and manage an unlimited number of support tickets.
Unlimited agents: Add as many support agents as needed to handle tickets.
Unlimited customers: Provide support to an unlimited number of customers.
Tickets on behalf of users: Agents can create tickets for users and respond to their requests.
Agent control: Manage agent capabilities to view or provide support.

💰 Pricing

Personal at $59/year for 1 website
Developer at $99/year for 5 websites
Agency at $149/year for 100 websites

They also have an amazing offer for only $1 for the first month’s purchase.

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7. HubSpot

HubSpot‘s WordPress ticketing system streamlines customer support by converting blog comments into tickets, providing a comprehensive dashboard for efficient management.

It provides a comprehensive dashboard for efficient ticket management.

It offers features like Single Sign-On, customizable feedback tabs, and detailed analytics.

💻 Key Features

Seamless integration: Integrates with WordPress to manage customer support efficiently.
Ticket creation: Converts blog comments and other inquiries into support tickets.
Comprehensive dashboard: Provides a centralized dashboard for tracking and managing tickets.
Omnichannel support: Supports multiple channels including email, chat, and phone.
Automation: Automates ticket routing, prioritization, and follow-ups.

💰 Pricing

They offer different pricing plans for large enterprises and small teams, with the recommended plan priced at $15/month/seat.

Free tool plan is also available starting at $0 Free for up to 5 users. No credit card required.

gET hubspot

8. Help Scout

Help Scout’s ticketing system for WordPress allows businesses to add a contact form and Help Scout Beacon to their site, submitting inquiries directly to Help Scout.

It provides a simple setup and integrates seamlessly for efficient customer support management.

💻 Key Features

Contact form integration: Easily add a contact form to your WordPress site that submits inquiries directly to Help Scout.
Help scout beacon: Embed the Help Scout Beacon on your site by pasting the embed code, allowing users to access support directly.
Simple setup: Quick and easy setup process, taking only a few minutes to configure.
Customer portal: With the premium Help Scout Desk plugin, add a full-featured customer portal where customers can submit inquiries and view their complete history.
API access: Requires an API key for the contact form, available on paying plans, while the Beacon is included on all free plans.

💰 Pricing

Single-site license at $49.99
Multi-site License at $149.99

Grab the opportunity to avail their limited 20% discount and download Help Scout now!

gET help scout

9. Freshdesk

Freshdesk’s ticketing system for WordPress offers AI-driven ticket management, enabling efficient, personalized support through automation and a unified workspace.

It features customizable portals, self-service options, and seamless integration to optimize customer service operations.

💻 Key Features

AI-driven ticket management: Automate ticket prioritization, routing, and resolution with AI-powered workflows.
Unified workspace: Manage, prioritize, and resolve tickets efficiently from a single, unified interface.
Customizable portals: Create customized support portals for different user segments.
Self-service options: Implement a scalable knowledge base and custom widgets to help customers find answers quickly.
Automation: Use AI-powered automations to eliminate redundancy and improve team productivity.

💰 Pricing

Pricing plans start at:

$0 for the free plan
$15/agent/month for the growth plan
$49/agent/month for the pro plan
$79/agent/month for the enterprise plan

Try Freshdesk’s 14-day free plan and streamline your customer support with their robust ticketing system.

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Using A Ticketing system

When selecting a ticketing system for your WordPress site, it’s essential to strike a balance between functionality and user experience.

Choose a ticketing system that seamlessly integrates with your site, providing a smooth and efficient support experience for your customers, employees, or community members.

Avoid overwhelming your users with too many features or complex workflows, which can lead to frustration and decreased productivity.

Instead, opt for a ticketing system that is easy to use, customizable, and scalable, that provides exceptional support while maintaining a positive user experience.

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